Declaration in accordance with the E-Commerce Act ECG

Description of how a customer can book a ticket.

Information on the conclusion of a contract in accordance with § 9 of the E-Commerce Act ECG

Valid from January 27, 2020

Dear user,

Thank you for using our website tickets.postbus.at to book tickets. You will find information in accordance with § 9 of the E-Commerce Act in the following versions:

To ensure that these terms remain good to read and clearly arranged, we always include both genders when referring to "users". When referring to "Vienna Airport Lines" or "us", we are always talking about Österreichische Postbus Aktiengesellschaft, which operates the division Vienna Airport Lines, which are bus connections between Vienna and Vienna Airport. The term software is used for the Vienna Airport Lines website https://tickets.postbus.at/.

Unless other regulations are made for individual products, the purchasing process takes place and is finalised in German and the ticket is issued in German. We furthermore point out that significant products are, apart from German, also available in English and Italian. The German version, however, is the one that shall be legally enforceable.

In the 1st step of your booking, you make an inquiry which offers do exist for a particular connection with travel options through Vienna Airport Lines.

We are showing you the available offers in an overview.

As soon as you have selected one of these offers, we will show you the price from which you can purchase a ticket for 1 adult (without any discounts) for this connection.

The current day is always preselected. If you want to change the travel date, please click on the calendar button "Valid from" on the left. If you would like to change the number of travelers or add discount cards to your personal data, which we should take into account when determining the offer, please do so by selecting "Who is going?". After you have added travelers and discount cards to your travel request, you will see the prices for your connections according to your specifications. Choose the connection that best suits your travel needs.

As 2nd step you confirm the selection by a click on "Add to basket" right above.

The 3rd step is to enter your first and last name. For children please enter age and date of birth too.

In step 4, please provide your email address and the details for making the payment. If you select "Pay now", you are also accepting our terms and conditions.

In the 5th step, we thank you for your booking and show you an overview of your booked journey. Your contract with us is thus valid. At this time, we also send you a booking confirmation to the e-mail address given to us by you. You can now decide whether you would like to receive your ticket directly as a PDF ticket (printable on A4 paper).

The dates for your successful booking are summarized on the website.

If you select the button "Receive tickets" on the landing page, you will receive your booking confirmation. Under tariff and price details you will find the price and cancellation information for each individual ticket that you have purchased for this trip.

If you have already decided to purchase your ticket directly during the booking process, you will find the "DOWNLOAD PDF TICKET" button on the start page for your booking. Selecting this button will take you directly to your ticket. Here you will find the price and cancellation information for each individual ticket you have purchased for this trip under tariff and price details. You will also be informed of the form in which you received your ticket here.

Our general terms and conditions you can find by selecting the MENU symbol. A menu opens on the left side, where you can see the "Legal information".

Prices are always given including statutory value added tax.
For further information on the topic of purchasing tickets online, contact our customer service at +43 5 17 17.