General Terms and Conditions (GTC)

Special Conditions of Carriage (SCC) for travelling with Vienna Airport Lines, a service provided by Österreichische Postbus Aktiengesellschaft

valid as of 1. April 2020

General terms and conditions

Special conditions of carriage

for journeys with Vienna Airport Lines or ÖBB-Postbus GmbH

Valid from 27. January 2020

I. Introduction/preamble

With the brand Vienna Airport Lines, ÖBB-Postbus GmbH, a subsidiary of ÖBB‑Personenverkehr AG, offers bus connections between Vienna and Vienna-Schwechat Airport. Our passengers are thereby our topmost priority. We offer you a relaxed, safe and uncomplicated way of travelling between Vienna and Vienna-Schwechat Airport.

To facilitate legibility, we include both sexes in the terms "passenger" and "employee". When referring to "bus" or "us" in the general terms and conditions or the special conditions of carriage, we mean our Vienna Airport Lines buses or ÖBB-Postbus GmbH, which operates Vienna Airport Lines.

We wish you a pleasant journey and are always there for you should you have any questions. You can contact us using our contact form on our website viennaairportlines.at or at +43/5/17 17.

II. Scope

Our general terms and conditions and special conditions of carriage regulate the conclusion and execution of contracts of carriage between you and ÖBB-Postbus GmbH and apply to our entire route network (please find here an overview map of all our connections). In particular, these terms and conditions supplement the Directive on the General Conditions of Carriage for Motor Vehicle Services ("Verordnung über die Allgemeinen Beförderungsbedingungen für den Kraftfahrlinienverkehr" BGBI. II No. 47/2001) as amended, as well as the EU Directive 181/2011. In the case of discrepancies, the general terms and conditions and the special conditions of carriage apply.

III. Contract of carriage

You need a valid ticket to travel on our buses.

You can simply book your trip through the following sales channels:

  • viennaairportlines.at and viennaairportlines.com (in the following referred to as "website"),
  • The Vienna Airport Lines APP (available for iPhone and Android smart phones),
  • Local or on-line sales partners,
  • On the bus, directly from the driver, as well as from
  • Vienna Airport Lines ticket machines at Vienna Airport.

The contract of carriage is concluded by booking

  • an online ticket against payment via our website or our Vienna Airport Lines APP including booking confirmation or
  • by purchasing a ticket through one of our sales partners, from the bus driver or the ticket machines belonging to Vienna Airport Lines.

ÖBB discount cards entitle you to a discount for trips with Vienna Airport Lines. Please find the details on this here.

Tickets can be booked online / via mobile applications at least 60 days prior to the desired date of travel.

There are no special group fares.

Your contract partner is ÖBB-Postbus GmbH, commercial register no. 250198p, Am Hauptbahnhof 2, 1100 Vienna.

IV. Booking/ticket purchase

IV.1 Online ticket

a) Your customer account (account with Vienna Airport Lines)

If you wish to use all functions of our website and the APP, please register at viennaairportlines.at, and we will create a customer account for you. You can thus use all your saved data regardless of your device and browser, and accelerate and simplify your ticket purchase process and timetable enquiries.

To create your customer account, we will need at least the following information:

  • Your e-mail address,
  • a password,
  • your first and last name.

Following the entry of your data and registration, you will receive an e-mail from us requesting you to confirm your e-mail address and activate your customer account. Your account becomes active as soon as you confirm the activation link. Your profile will be automatically retrieved from the server the next time you log in.

In order to use further benefits of your customer account, in particular purchasing online tickets without the need for additional data entry, we need additional personal data such as your birth date and address as well as (optionally) your telephone number. This facilitates your online ticket booking process.

In case you no longer want to use your customer account, you can close the customer account. Your registration is then cancelled and your access data, password and e-mail address are deleted. Depending on the purpose of use, some of this data may have to be stored for up to seven years (due to legal requirements). Once deleted, your e-mail address or customer number can be immediately used to create a new personal customer account. Journeys and settings saved in your deleted customer account cannot be restored. Every new account is created using default system settings.

b) Booking tickets via the website and APP

When booking via the website and APP, please state the following information:

  • First and last name of the persons undertaking the bus journey,
  • age of the persons undertaking the journey and making use of age-related fare discounts (children) or to whom special conditions of carriage apply
  • E-mail address to which the confirmation e-mail with the online ticket is supposed to be sent
  • Method of payment
  • Optional: Telephone number

The name on the ticket must match the name of the passenger. To this end, please produce a picture ID stating your age when asked to do so.

When booking, please select a connection between Vienna and the Vienna-Schwechat Airport. Please note, however, that you may also use every other connection of the Vienna Airport Lines on the selected route within the period of validity (selected day of travel and following day).

Please carefully review your summarised booking details for correctness before acknowledging our general terms and conditions, and concluding the purchase process by clicking on "pay now".

Confirming the successful booking on the website, on the Vienna Airport Lines APP or through online sales partners, concludes the contract of carriage between you and ÖBB-Postbus GmbH.

Immediately after the successful booking process on the website or APP, a confirmation e-mail with the online ticket and your invoice, both in pdf format, will be sent to the e-mail address provided by you. In case you have purchased the ticket via the APP, your ticket will additionally be displayed in the App.

In case you have accidentally stated a wrong e-mail address while purchasing your ticket, please contact our customer service through the contact form on our website viennaairportlines.at or at +43/5/1717.

c) Provision and use of online tickets

After successfully purchasing a ticket through our website or APP, you can decide in which form you would like to receive your ticket. The following options are available:

  • PDF ticket to print yourself
  • Mobile phone ticket to be displayed on a mobile device

As a registered customer, you can furthermore access and edit your bookings by logging into your customer account using a conventional device and browser.

Tickets purchased online are personal tickets. They are made out to the name(s) of the passenger(s) you have stated when booking. When the tickets are checked by the driver, the passengers stated on the ticket must produce a picture ID that shows their ages. In case you have selected a discount when purchasing the ticket(s), please also show the driver the respective proof that you are entitled to the discounted fare.

The passengers stated on the ticket cannot start their journey if they cannot produce an ID, prove their ages or if the names on the tickets do not match the names on the IDs. Please note that the purchase price cannot be reimbursed in such cases.

i) PDF ticket to print yourself

You can print the PDF ticket that was sent in your confirmation e-mail immediately.

Please make sure the QR code on the ticket is printed in such a way that it can be scanned easily. We recommend printing the PDF ticket on white paper in A4 portrait format.

When printing your PDF ticket, please make sure not to fold your ticket in the area of the QR code. This code is used to save data on your ticket and your person which are retrieved when the ticket is checked.

ii) Mobile phone ticket to be displayed on a mobile device

Logged into your customer account, you can use any mobile device to access your booking and display the ticket directly as a mobile phone ticket. To display the ticket you don’t need to be connected to the internet.

In case you have booked your ticket through the website or via the APP without logging into your customer account, you can add the ticket through entering the 12-digit booking code and your last name in the APP.

d) Misuse of PDF tickets and mobile phone tickets

We reserve the right to file criminal charges against people who attempt to misuse an online ticket, for example through impermissible multiple use.

e) Other provisions concerning the use of the website and the APP

Should you provide false information when booking through our website or APP, you are liable to us for damages resulting from your actions.

Should you provide false information intentionally or engage in misuse, we will permanently exclude you from using our website and APP.

We cannot guarantee the uninterrupted availability of our web portal at viennaairportlines.at / viennaairportlines.com or of our APP. The reason for this lies in the required technical preconditions for internet services and telecommunication. You cannot hold us liable in case the website or APP are unavailable.

IV.2 Offline ticket

As an alternative to the online ticket, you may also purchase an “offline” ticket through the sales partners of ÖBB-Postbus GmbH’s Vienna Airport Lines. Our drivers, too, sell tickets for the respective journey directly on the bus, provided places are available. Additionally, we offer you the option of purchasing a ticket at the Vienna Airport Lines ticket machines at Vienna Airport.

IV.3 Payment options

When purchasing tickets through our website or APP, you can choose among the following payment options:

a) Credit card payment

When choosing to use credit card payment, please enter the following information:

  • Name of card holder
  • Type of card
  • Credit card number
  • Expiry date
  • Card validation code
  • 3-D Secure Code

b) Online transfer (eps Online transfer and giropay)

eps is the online payment procedure for Austrian banks and giropay is the online payment procedure for German banks. You will be forwarded to the online banking website for your bank for the purposes of your transfer. Participating Austrian banks are listed on the www.stuzza.at website. Participating German banks are listed on the www.giropay.de website

To pay using the online transfer procedure, please proceed as follows:

  • Select your bank. You will be forwarded to your bank’s online banking website. 
  • Enter your login details and password on your bank’s online banking website. Your login details and password will only be shared between you and your bank. ÖBB will not share this information. 
  • All information required for the transfer is already provided. For example, your IBAN is important in terms of the amount to be transferred and the recipient. 

By entering your TAN code on your bank’s online banking system, you are authorizing your payment and are successfully concluding the payment transaction.

Tickets on the bus can only be purchased against cash payment. All other sales channels and sales partners offer both cash and credit as well as debit card payment.

IV.4 Right of withdrawal

Please be advised that the legal provisions on the right of withdrawal in case of distance selling do not apply to personal carriage contracts concluded via distance selling (for instance via the internet) in which the company undertakes upon conclusion of contract to perform the services at a specific time or within a specific period. Our conditions on rebooking and cancellation, however, remain unaffected.

IV.5 Validity

Vienna Airport Lines online and mobile tickets are valid for the day of travel selected as well as the following day.

Single journey tickets purchased directly from the driver only entitle the buyer to depart immediately. Holders of tickets for outward and return journeys can take the return journey up to 30 days from the date of purchase.

Tickets purchased through ticket machines are valid for two days. Holders of tickets for outward and return journeys can take the return journey up to 30 days from the date of purchase.

Monthly tickets are valid for 30 days from the respective date of purchase. Monthly tickets can be purchased from the driver and through the Vienna Airport Lines ticket machines.

Multi-trip tickets are valid until all individual trips have been validated. Multi-trip tickets can be purchased from the driver and through the Vienna Airport Lines ticket machines.

Please note that tickets purchased from sales partners are subject to different validity provisions.

V. Rebooking and cancellation policy

V.1 Cancellation

Online mobile tickets can be cancelled up to 24h prior to the scheduled departure of the booked bus.

Tickets booked through the website or APP can only be cancelled directly via the same online/mobile sales channel. In such cases, 100% of the ticket’s purchase price will be credited in the form of a voucher code. You will receive this voucher code in an e-mail and/or via the APP.

Please note the following cancellation conditions:

Discounted tickets and tickets paid for using voucher codes cannot be cancelled.

Tickets booked for several participants can only be cancelled as a whole.

In case you have booked your outward and return journeys at once, you cannot cancel them separately.

We generally do not reimburse the purchase price for cancelled tickets.

V.2 Rebooking

Tickets can only be rebooked and the names on them changed through cancelling the ticket(s) and booking them again subsequently.

VI. Departure

VI.1 Stops

Please find an overview of the timetable and the stops on our website.

Buses may only be embarked and disembarked at designated stops and only once the bus has come to a complete standstill. Exceptions are made in the event of a breakdown or emergency.

Please note that we run between Vienna and Vienna Airport and do not provide transport within the city of Vienna between the individual stops.

VI.2 Departure times

The departure times published in the timetables refer to local time.

VI.3 Check-in

Please be at the stop no later than 5 minutes prior to the bus’s scheduled departure.

Should you not show up at the stop until the bus’s scheduled departure, you can also select the next connection using your online/mobile ticket. Your online / mobile ticket is valid for the selected day of travel and the following day. Please note that you are not entitled to a reimbursement of the purchase price in case you don’t make use of one of the later connections.

Luggage is stored directly in the cabin by the passengers and under their responsibility.

In the event that you were not able to purchase a ticket in advance (up to 15 minutes prior to departure), you can buy one from the driver on the bus. However, we recommend booking the ticket prior to departure online on our website or via our APP.

VII. Carrying along luggage, items and animals

VII.1 What kind of luggage and items am I allowed to carry along

As a rule, you can carry along 2 pieces of luggage on our buses free of charge. However, please adhere to the following regulations:

a) Items excluded from carriage

The safety of our passengers is important to us. You are therefore only allowed to carry along items that are allowed to be transported on a coach and that do not present a risk to you, other passengers or our buses and drivers. In particular, the following items are excluded from carriage:

  • individual items weighing in excess of 25 kilograms
  • items that, due to their properties or dimensions, cannot be stowed on the bus,
  • items that contain hazardous substances in accordance with the Chemicals Act (“Chemikaliengesetz”) 1996, BGBI. I No. 53/1997, as amended, or explosive substance in accordance with the Act on Shooting and Explosives (“Schieß- und Sprengmittelgesetz”) 1935, BGBl. No. 196/1935, as amended.
  • items classified as loaded firearms or other weapons of any kind.

In case of reasonable suspicions of whether items are to be excluded, our drivers may check items due to reasons of safety. Should we be unable to find the owner of such items, we will check them together with 2 witnesses.

Should your luggage and items not comply with legal regulations or in case you do not agree to have them checked, our drivers are authorised to refuse to take you on board. Please note that the purchase price cannot be reimbursed in such cases.

Transport of goods is excluded.

b) How many pieces of luggage am I allowed to take

Every passenger may take along two pieces of luggage of standard dimension (see item 7.1.c).

Additional luggage is only taken along if there is enough space left on the bus after all luggage has been stowed. It is the driver’s decision whether or not to take along additional luggage and will be made on site immediately prior to departure.

Luggage may only be taken into the cabin provided they can be stored above or under your seat as well as in the designated luggage racks without causing an obstruction, inconvenience or presenting a risk to other passengers, or if you can hold them in your lap or hands during the journey.

We carry your luggage free of charge and under your responsibility. All luggage must feature a clearly visible label stating your name, address and telephone number.

Please note that we do not issue luggage receipts and do not charge fees for luggage carried on the bus.

c) Carriage of bulky luggage

Luggage and items deviating from standard dimensions (larger than 90 x 70 x 40 cm) are classified as bulky luggage (e.g. bicycles, skis, surfboards etc.). We generally carry bulky luggage free of charge and under your responsibility, provided there is enough space once all luggage has been stowed and provided the bus’s operating safety and roadworthiness are not impeded. It is the driver’s decision whether or not to take along bulky luggage, which will be made on site immediately prior to departure.

d) How to stow luggage and items

Please stow easy-to-stow luggage using the luggage racks on top of your seat. Due to the fact that their height is limited, please stow bulky luggage in the bus’s luggage compartment or under your seat.

For the safety of our passengers: Please do not obstruct the corridor or the doors. Please make sure to hold on to something at all times during the journey.

VII.2 What kind of animals am I allowed to carry with me

Service dogs can generally be brought along and are carried free of charge. Provided they are kept in a closed box, small animals can generally be taken along free of charge. Dogs are carried at half price. Other animals are excluded from carriage.

VIII. Carriage of children and minors

Children under the age of 6 must be accompanied. The accompanying person can be a child 6 years of age or older.

Children and minors between the ages of 6 and 18 are allowed to travel alone.

It shall be expressly noted that our drivers and ÖBB-Postbus GmbH do not assume supervisory duties for children accompanied by minors or minors travelling alone.

Children/minors up to the age of 15 travel at half price according to current rates.

IX. Passengers with disabilities or impaired mobility

ÖBB-Postbus GmbH strives to ensure a comfortable and safe journey on its buses for all its customers. We are particularly committed to providing our passengers with disabilities or impaired mobility with barrier-free access to our services and honouring their rights in the framework of the EU Directive 181/2011.

We would like to inform you that, for passengers with disabilities or impaired mobility, embarking and disembarking as well as travelling may not be possible without restrictions due to our buses’ design as well as that of the bus terminals and bus stops.

Our buses are equipped with a place for a wheelchair.

We can only carry passengers with impaired mobility using orthopaedic aids (mechanically operated or electric wheelchairs, rolling walkers or walking frames) provided an appropriate wheelchair place is available.

We ask for your understanding that we cannot carry hand-operated wheelchair-bicycles (so-called "hand bikes") due to spatial restrictions.

Blind passengers, passengers in wheelchairs and persons disabled by war from a degree of disability of at least 70% according to their identification card for persons disabled by war can bring along an accompanying person free of charge. The same applies to passengers with disabilities whose disability pass states that "the holder of this pass requires an accompanying person" and for foreign passengers who can prove by means of official documents that they require an accompanying person.

Accompanying persons accompanying you to provide assistance must be able to meet their own personal needs during the journey. Only adults can serve as accompanying persons.

Service dogs are specially trained to assist persons with disabilities. They include wheelchair, hearing, companion and guide dogs as well as dogs in training with an accompanying person and require proof that they are in training issued by the dog’s training institute. Service dogs must wear an appropriate harness or be accompanied by a corresponding document. Service dogs are carried free of charge and do not need to wear a muzzle.

X. Travelling without a valid ticket

Should you be found to be travelling on one of our buses without having purchased a ticket for the respective journey in advance or when embarking the bus, you are obliged to pay an increased fare.

In accordance with the General Conditions of Carriage for Motor Vehicle Services ("Verordnung über die Allgemeinen Beförderungsbedingungen für den Kraftfahrlinienverkehr"), the increased fare currently amounts to 63.70 EUR (as per 13.09.2016). This amount must be paid either immediately and directly to the driver or within two weeks after receipt of the written payment request. After expiry of this period, an additional processing fee of 5 EUR is charged for every written reminder.

Should you be found on the bus without a valid ticket, you are obliged to show the driver a picture ID that shows your age. The driver will then record your data and address. In case you don’t carry a picture ID showing your age with you, we are authorised to exclude you from travelling and our drivers are required to call the police.

XI. Behaviour during the journey

XI.1 Persons excluded from carriage

We gladly allow you to travel on our buses, provided:

  • you adhere to the relevant carriage regulations,
  • carriage is possible and
  • carriage is not made impossible by conditions beyond our control.

In the event that you behave in an unacceptable way prior to or upon embarking one of our buses, in the event that your behaviour causes an inconvenience to fellow passengers, in the event that you contaminate the bus or carry a loaded firearm with you without being an authorised public safety official, our drivers are authorised to deny you access to the bus and exclude you from the journey.

In the event that you, due to a notifiable disease, pose a risk to the well-being and health of fellow passengers or our employees, our employees are authorised to deny you access to the bus and exclude you from the journey.

Should these reasons for exclusion only become manifest or should they only be noticed once the bus has departed, the respective passenger must get off the bus when asked to do so by the driver.

We cannot be held liable for exclusions from journeys taking place prior to or during the journey as a result of the above mentioned exclusion criteria. Please note that the purchase price cannot be reimbursed in such cases.

XI.2 Mutual respect

We strive to make the journey as pleasant and comfortable for all passengers as we can. We would therefore like to ask you to show mutual respect. Please do not disturb fellow passengers by talking with a loud voice, listening to loud music, watching films or engaging in other activities causing excessive noise.

All our buses are smoke-free buses. The smoking ban also include e-cigarettes.

Please help us keep our buses clean and damage-free by using their equipment carefully and refraining from behaviour that might impede safety or orderly operation. People who damage or contaminate our buses are obliged to pay a cleaning fee of 51.10 EUR for the cleaning of the vehicle, installations and equipment. In case the actual costs for cleaning and repair exceed this amount, we will also hold the respective person liable for those expenses.

Please only talk to the driver during the journey when and if it is absolutely necessary and make sure you don’t impede the driver while he’s steering the bus.

Passengers are not allowed to open the bus’s outer doors during the journey or when the bus is stationary. 

XI.3 Use of emergency equipment

To ensure the safety of our buses, they are equipped with emergency equipment such as emergency hammers and emergency exits. Please only use this emergency equipment in the event of danger to your own person or fellow passengers. Without exception, we will press charges against persons misusing safety and emergency equipment.

XII. Liability

We are only liable to our passengers in case of intent or gross negligence. In case of death or injury, we are also liable in case of slight negligence.

In case ÖBB-Postbus GmbH’s actions resulted in damage to wheelchairs or other mobility aids or assistance devices, we will reimburse the replacement value or the repair costs for the lost or damaged equipment.

Please personally keep an eye on all the luggage and items you have brought on board. We can only be held liable for lost or damaged luggage and items, luggage mix-ups or luggage and item theft in case of intent and gross negligence.

We cannot be held liable for damage resulting from improper packaging of luggage and items by the passenger, except in case of intent and gross negligence.

The binding provisions of the General Civil Code ("Allgemeines Bürgerliches Gesetzbuch" ABGB), the Railway and Motor Car Liability Act ("Eisenbahn- und Kraftfahrzeughaftpflichtgesetz" EKHG), the Directive on the General Conditions of Carriage for Motor Vehicle Services ("Verordnung über die Allgemeinen Beförderungsbedingungen für den Kraftfahrlinienverkehr" Kfl-Bef BEd) and the EU Directive 181/2011 remain unaffected by these liability conditions.

XIII. Place of jurisdiction/choice of law

The sole place of jurisdiction for all disputes arising from the contract of carriage is the court responsible in Vienna. Austrian laws apply, with the exception of the referring statutes of international private law and the UN Sales Convention.

I. Introduction/preamble

Österreichische Postbus Aktiengesellschaft, a subsidiary of ÖBB-Personenverkehr AG, provides bus transport services from Vienna to Vienna Airport in Schwechat and back under the brand "Vienna Airport Lines". As part of this service, our passengers are our first priority. We offer you a way of getting from Vienna to Vienna Airport in Schwechat and back in a relaxed, safe and uncomplicated way.

For easy reading, we have used the terms "passenger" and "employee" to refer to both sexes. If the GTC or SCC refer to "bus" or "us", this always means our Vienna Airport Lines buses or Österreichische Postbus Aktiengesellschaft, which operates Vienna Airport Lines.

We hope you have a pleasant journey and are available to answer any questions which you may have. You can get in touch with us via the contact form or by calling +43/5/17 17.

II. Scope of application

Our General Terms and Conditions (GTC) and Special Conditions of Carriage (SCC) govern the conclusion and execution of transport contracts between you and ÖBB-Postbus GmbH and apply to our entire route network (you can find an overview of our connections here). In particular, they supplement the Regulation concerning the General Conditions of Carriage by Scheduled Bus (Federal Gazette II No. 47/2001), as amended, as well as the Regulation (EU) No. 181/2011. In the event of discrepancies, the GTC and the SCC will always prevail.

III. Transport contract

You need a valid ticket to travel on one of our buses.
You can easily book your journey via the following distribution channels:

  • tickets.postbus.at (referred to in the following as the “Website”),
  • shops or online distribution partners,
  • on the bus, directly from the driver, or
  • Vienna Airport Lines ticket machines at Vienna Airport and Westbahnhof

The transport contract is concluded by:

  • reserving an online ticket for a fee via our Website, including a confirmation of the booking, or
  • purchasing a ticket from one of our distribution partners, from the bus driver or from a Vienna Airport Lines ticket machine.

You can also get a discount on Vienna Airport Lines services with ÖBB customer cards. You can find further information on this in the tariff overview.

Tickets can be booked in online distribution via the website up to 180 days before the desired day of travel.
There are no special tariffs for groups.

Your contractual partner is Österreichische Postbus Aktiengesellschaft, FN 250198p, Am Hauptbahnhof 2, 1100 Vienna.

IV. Booking/getting tickets

IV.1 Online tickets

a. Booking tickets via the Website

When doing your booking, please enter the following information on the Website:

  • the first- and surnames of the persons who will be travelling on the bus,
  • the age of any persons travelling who may take advantage of an age-linked discount on ticket prices (children) or for whom special conditions of carriage apply
  • the email address to which the booking confirmation (including the input tax certificate) should be sent
  • payment method

The name on the ticket must be identical to the name of the passenger. In this respect, please present photo ID with proof of age upon request.

As part of the booking process, please select the date when you wish to travel and a connection from Vienna to Vienna Airport and/or return. However, please note that you may commence your journey at any time during the period of validity (selected day of travel and the following day).

Please check the information you have provided carefully in the summary shown under "My shopping cart" to see whether it is correct before you accept the GTC by clicking on the “To checkout” button and completing the purchase.

The transport contract between you and Österreichische Postbus Aktiengesellschaft is concluded when the completed booking is confirmed on the website. It can also be concluded via online distribution partners.

Straight after the successful booking of the ticket on the website, we will send you a confirmation email to the email address you have provided, including your invoice (as a pdf file). To get your ticket, please either use the link in the booking confirmation or click on the "Create pdf ticket now" button on the overview page at the end of the booking process.

If you mistakenly give the wrong email address when purchasing your ticket, you can contact us using thecontact form or by calling Customer Service directly on +43/5/1717.

b. Provision and use of online tickets

If you have purchased a ticket on the Website, you can print out your PDF ticket yourself after booking is complete.

Please note that after you have obtained or created your PDF ticket, the respective booking may no longer be cancelled!

Tickets which are bought online are personal tickets. They are issued in the name(s) of the person(s) travelling which are given as part of booking. When the driver checks the tickets, the persons specified on the ticket must present photo ID with proof of age. If you have selected a discount when purchasing your ticket, please also show the appropriate proof of discount for taking advantage of the cheaper tariff.

If the persons specified on the ticket are unable to identify themselves, provide proof of age or if the names specified on the ticket do not match the names of the passengers, they may not commence the journey booked. Please note that, in this case, you do not have any right to reimbursement of the purchase price.
Print out your PDF ticket

If you decide to print out your PDF ticket straight away by clicking on the "Create PDF ticket now" button, it will be displayed on the screen immediately. We will also send you a link to the email address you have provided to download it.

You can also present the PDF ticket in electronic form. In order to present your PDF ticket on a mobile end device (laptop, Smartphone, or Tablet computer), you will need a PDF reader installed on your device.
Please print your PDF ticket out on white paper in A4 portrait format. Our train stewards do not have the technical ability to scan in or accept online tickets which are printed in another format or colour.

When printing out your PDF ticket, please make sure not to bend or crease the ticket along the printed code. This contains important data about the ticket and your personal details which are retrieved when the ticket is checked.

c. Misuse of PDF tickets

We reserve the right to report the misuse of online tickets (i.e. if they are used multiple times) to the criminal prosecution authorities.

d. Other provisions concerning the use of the website

If you provide false information when doing your booking on our website, you are liable to us for any damage resulting from this.

If you intentionally provide false information or commit misuse, we will exclude you permanently from using the Website.

We cannot guarantee the permanent availability of our online portals at viennaairportlines.at or viennaairportlines.com or the booking portal tickets.postbus.at. The reason for this is the necessary technical requirements for online services and telecommunications. You do not have any liability claims against us for the non-availability of the websites.

IV.2 Offline ticket

As an alternative to online tickets, you can purchase tickets "offline" from our distribution partners for Vienna Airport Lines by Österreichische Postbus Aktiengesellschaft. Our drivers also sell tickets for the respective journey on the bus itself, provided that enough seats are free. In addition, we offer you the option of purchasing tickets from Vienna Airport Lines ticket machines at Vienna Airport and from the ticket machine at Westbahnhof.

IV.3 Payment methods

When purchasing tickets on our websites, you can select one of the following payment methods:

a. Payment by credit card

If you choose to pay by credit card, please enter the following information:

  • Name of the cardholder
  • Type of card
  • Credit card number
  • Validity date
  • Card Validation Code
  • 3-D Secure Code

b. Online transfers (eps-Überweisung and giropay)

epa-Online-Überweisung is the online payment procedure for Austrian banks; giropay is the corresponding procedure for German banks. To do the transfer, you will be directed to the online banking page of your bank. The participating banks are listed for Austrian cardholders at www.stuzza.at; for German cardholders, the list can be found at www.giropay.de.

To pay by online transfer, please proceed as follows:

  • Select your bank. We will direct you to your bank’s online banking site.
  • Please enter your access data and passwords for online banking with your bank as usual. Your access data and passwords will only be exchanged between you and your bank. No information will be exchanged via ÖBB.
  • All information necessary for the transfer has already been filled out. This includes, for example, the IBAN code, the amount to be transferred or the recipient.
  • By entering the TAN code in your bank’s online banking service, you authorise your booking and complete the payment procedure.

Tickets purchased on the bus must be paid for in cash. All other distribution channels and distribution partners offer the option of paying in cash, by credit card and by debit card.

IV.4 Right of withdrawal

We highlight that the provisions of law concerning the right of revocation in distance selling transactions do not apply to passenger carriage contracts which are concluded by means of distance selling (e.g. via the internet) and under which the entrepreneur undertakes to render the services at a certain time or within a certain specified period. This does not affect our terms and conditions regarding changes to bookings and cancellations.

IV.5 Validity

Online tickets for Vienna Airport Lines are valid for the selected date of travel and the following day.
Tickets for one-way travel which are bought from the driver on the bus only entitle the passenger to commence his/her journey immediately. Regarding return tickets, the return journey may take place up to 30 days after the ticket was purchased.

Tickets purchased from ticket machines are only valid for two days. Regarding return tickets, the return journey may take place up to 30 days after the ticket was purchased.

Monthly travelcards are valid for 30 days after the respective date of purchase. Monthly travelcards can be purchased from the Website, from the driver and from Vienna Airport Lines ticket machines at Vienna Airport and Westbahnhof.

Please note that tickets bought via distribution partners may be subject to different terms and conditions of validity.

V. Changes to bookings and cancellation terms

V.1 Cancellation of bookings

Cancellation means the reversal of a booking for a ticket which you have not yet received pursuant to IV.1. b.

Cancellation always applies to all parts of a booking for a journey booked on the Website. If several journeys are booked as part of a single purchase, you can cancel these separately.

The terms and conditions of reimbursements for the tickets according to Section V.2 apply to the cancellation accordingly.

If you obtain the ticket as a PDF ticket pursuant to Clause IV.1b, you can longer cancel it.

V.2 Reimbursement

The rules on the right of withdrawal in distance selling transactions are not applicable to passenger carriage contracts due to the exception set out in the law.

What options do you have to get a reimbursement on your ticket?

You can get individual tickets reimbursed before the first day of their validity without incurring any fees.

From the first day of validity onwards, it is no longer possible to get individual tickets reimbursed. Return tickets are considered as two individual tickets.
You can get a monthly travelcard reimbursed before the first day of its validity without incurring any fees.

From the first day of its validity onwards, it is no longer possible to get monthly travelcards reimbursed.

VI. Commencing your journey

VI.1 Bus stops

You can find an overview of the bus schedule and bus stops on the Website.
Apart from in the event of a disruption to the service or in an emergency, passengers may only board and alight from the bus at the bus stops and when the bus is stationary.

Please note that we operate a transfer to and from Vienna Airport; we do not carry passengers between the individual bus stops within the City of Vienna.

VI.2 Departure times

The valid departure times in the published schedules are local times.

VI.3 Checking in

Please make sure you arrive at the bus stop at least 5 minutes before the scheduled departure time for the bus.

If you fail to appear at the bus stop by the time of the scheduled departure, you can also use your online ticket for one of the subsequent connections. Your online ticket is valid on the selected day of travel and the following day. If you do not take any other subsequent connections, please note that - in this case - you cannot claim reimbursement of the purchase price.

Passengers are responsible for stowing their own luggage in the passenger area inside the bus.

If you have not bought a ticket in advance, you can buy one from the driver in the bus.

VII. Taking luggage, other items of property and animals

VII.1 Which luggage and items of property can you take with you?

As a rule, you may take two pieces of luggage onto our buses free of charge. However, please observe the following rules:

a. Items not permitted on the bus

The safety of our passengers is important to us. Therefore, you may only take items which may be carried on a public bus according to Austrian law and which do not pose any risk to you, other passengers or our buses and drivers. Therefore, the following items may not be carried on our buses:

If there is a reasonable suspicion that the grounds for exclusion apply to a certain item, our drivers are authorised to inspect such items for security reasons. If we are unable to locate the owners of such items, we will perform the inspection in the presence of two witnesses.

If your luggage or other items of property do not comply with the legal requirements or if you do not consent to their inspection, our drivers are authorised to decline to carry you on our buses. Please note that, in this case, you do not have any right to reimbursement of the purchase price.
The carriage of goods is not permitted.

b. How many pieces of luggage can you take with you?

We guarantee that each passenger may take two pieces of luggage of a normal size (see also Clause VII.1c).
We can only take additional luggage if, after loading all other luggage, there is still sufficient space in the bus. The driver decides on-site in his/her own discretion whether additional luggage may be taken. This decision will be taken directly before departure.

Luggage is only suitable for carriage on the bus if it can be stowed above or under your seat or in the luggage racks provided without hindering, disturbing or endangering the other passengers, or if they can be kept on your lap or in your hand.

We carry luggage free of charge and at your risk. All pieces of luggage must have a label visibly attached to them, which states your name, address and telephone number.

Please note that we do not issue any tickets for luggage and do not collect any fees for luggage which we carry.

c. Taking large or bulky luggage

Luggage and items which are not of a normal size (larger than 90 x 70 x 40 cm) are considered large or bulky luggage (e.g. bicycles, skis, surf boards). In principle, we transport bulky luggage free of charge and at your risk, provided that - after loading all other luggage - there is still sufficient space and the operational safety and roadworthiness of the bus is not impaired. The driver decides on-site in his/her own discretion whether large/bulky luggage may be taken. This decision will be taken directly before departure.

d. How must luggage and other items of property be stowed?

Please place any easy-to-stow pieces of luggage in the overhead luggage compartments. Because the space available here is limited in height, please place any luggage which does not fit in these compartments in the storage space provided in the bus or under the seats.

For the safety of our passengers: please keep the aisle and the doorways clear. Please make sure you adopt a secure position for the duration of the journey.

VII.2 Which animals can I take with me?

In principle, it is permitted to take assistance dogs at no additional cost.
Assistance dogs are specifically trained to help people with disabilities. This includes assistance dogs for people in wheelchairs, signal dogs, therapy dogs and guide dogs for the blind as well as dogs in training with an accompanying person and a training confirmation from the Partner-Hunde-Institute.

Assistance dogs have an appropriate harness or document. Assistance dogs travel free of charge and do not need to wear a muzzle.

Likewise, in principle, it is permitted to take small animals in closed containers at no additional cost. Dogs can be taken at half price. You can buy tickets for dogs from the driver. No other animals may be taken on the bus.

VIII. Carriage of children and minors

Children less than 6 years old must be accompanied by another person. The accompanying person must be at least 6 years old.

Children or minors between the ages of 6 and 18 may travel alone.

Our drivers and ÖBB-Postbus GmbH expressly exclude any duty to supervise children who are accompanied by minors or minors travelling alone.

Children/minors travel half price until one day prior to their 15th birthday according to the valid tariff.

IX. Passengers with disabilities or reduced mobility

It Österreichische Postbus Aktiengesellschaft goal to allow all our customers to travel safely and in comfort on our buses. In particular, we strive to provide non-discriminatory access to our services to passengers with disabilities or with reduced mobility and to ensure their rights under Regulation (EU) No. 181/2011.

We would like to highlight that, due to the design of our buses (including the bus terminals and bus stops), there may be physical obstacles to passengers with disabilities or with reduced mobility boarding, alighting and travelling on our buses.

Our buses are fitted with a designated space for a wheelchair.

We can only guarantee the transport of passengers with reduced mobility who use orthopaedic aids (mechanical or electrical wheelchairs, Zimmer frames or walking frames) if the designated space for wheelchairs is free.
We kindly ask for your understanding that, due to space considerations, we cannot transport manually-operated "hand-bikes".

Blind passengers, passengers using a wheelchair and persons with severe war injuries who have a degree of disability of at least 70% according to their disabled person’s ID may bring an accompanying person at no additional cost. This also applies to disabled passengers whose disabled person’s ID contains the notice "The holder of this ID needs an accompanying person" and for foreign passengers who can prove that they need an accompanying person by means of official documents.

Persons who accompany you to provide assistance must be able to take care of your personal needs during the journey. Only adults may act as accompanying persons.

Assistance dogs travel free and do not need to wear a muzzle (see Clause VII.2).

X. Travel without a valid ticket

If you are found on one of our buses without a ticket for the relevant journey which was either bought in advance or before boarding the bus, you must pay a penalty fare for travelling.

According to the General Transportation Conditions for Buses, the penalty fare for transportation amounts to € 68.60 (as at 5.9.2019). This sum must be paid immediately to the driver in the bus or within two weeks of receiving a written request for payment. After the expiry of this time limit, a processing fee of € 5,- will be charged for each written reminder issued.

If you are found without a valid ticket, you must present photo ID with proof of age to the driver. He/she will take your details and address. If you do not have any photo ID with proof of age with you, we are entitled to exclude you from the carriage; our staff may also call the police for assistance.

XI. Conduct during the bus journey

XI.1 Persons excluded from carriage

We will gladly carry you on our buses if:

  • you adhere to the relevant carriage regulations,
  • carriage is possible, and
  • carriage is not prevented due to circumstances outside of our control.

If you behave in an unreasonable manner before boarding one of our buses, disturb other passengers with your external appearance, soil the bus, are carrying loaded firearms without being an authorised member of the police force, the driver may refuse you entry to the bus and exclude you from carriage.

If you endanger the wellbeing and health of other passengers or employees due to an illness subject to registration obligations, our employees may refuse you entry to the bus and exclude you from carriage.

If the grounds specified commence during the journey or if they are only become apparent during the journey, the affected passenger must alight from the bus at the driver’s request.

We do not assume any liability for exclusions from carriage which must be enforced due to the grounds specified before commencing the journey or during the journey. Please note that - in such cases - you are not entitled to the reimbursement of the ticket price.

XI.2 Mutual respect

We strive to make the journey as pleasant and comfortable as we can for all passengers. Therefore, we kindly request you, as our passengers, to show consideration for each other. Please do not disturb fellow passengers by talking with a loud voice, listening to loud music, watching films or engaging in other activities which cause excessive noise.

All our buses are non-smoking. This smoking ban also includes e-cigarettes.
Please help us to keep our buses clean and free of damage by making considerate use of the facilities and refraining from any behaviour which could impact on the safety or orderliness of operations. Anyone who damages or soils our buses must pay a cleaning fee of € 54.60 for cleaning the vehicles, facilities and equipment. If the actual costs for cleaning and repair exceed this amount, we will also hold the respective person liable for those expenses.

Please do not speak to the driver during the journey unless it is necessary and be sure not to impede him in driving the bus.

The external doors of the bus may not be opened by unauthorised persons either during the journey or when stationary.

XI.3 Use of emergency equipment

For the safety of our passengers, our buses are fitted with emergency equipment (e.g. emergency hammers, emergency exits). Please only use this emergency equipment in case of danger to yourself or other passengers. Anyone who misuses safety and emergency equipment will be reported to the authorities.

XII. Liability

In principle, we are only liable to our passengers in case of intent and and gross negligence. In the event of death or personal injury, we are also liable for slight negligence.

If ÖBB-Postbus GmbH causes damage to wheelchairs or other mobility equipment or assistive devices, we will pay compensation equal to the costs of replacing or repairing the lost or damaged item.

Please supervise all of your luggage and other property yourself. We are only liable for the loss of (and damage to) luggage and other items of property, mix-ups or theft of luggage and other items of property in case of intent or gross negligence.

We are not liable for damage resulting from passengers having packed luggage and other items of property improperly, unless we acted intentionally or with gross negligence.

The mandatory provisions of the Austrian Civil Code (Allgemeines Bürgerliches Gesetzbuch, ABGB), the Act on Civil Liability for Motor Vehicles and Railway Plants (Eisenbahn- und Kraftfahrzeughaftpflichtgesetz, EKHG), the Regulation concerning the General Conditions of Carriage by Scheduled Bus (Verordnung über die Allgemeinen Beförderungsbedingungen für den Kraftfahrlinienverkehr, Kfl-Bef.Bed) and Regulation (EU) No. 181/2011 are not affected by these provisions on liability.

XIII. Data protection

Data protection law aspects are governed in the privacy policy. You can find this at www.viennaairportlines.at.

XIV. Choice of law

Austrian law applies, excluding its conflicts of laws provisions under private international law and the UN Sales Convention.